Privacy & Cookies Policy

The Protection of Personal Information Act, 2013 (“POPI”) came into complete commencement on 1 July 2021, in this regard we have a number of obligations and duties in terms of POPI that we must comply with. The protection of your personal information is a high priority for us and we have taken steps to ensure that your personal information is protected and remains private.

In addition to this document serving as our privacy policy, this document will also serve as our data subject notification as contemplated in section 18 of POPI. In this regard, this document will inform you of what personal information we collect, why we collect it, how we use it and what safety measures are in place to protect it.

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your personal information. As a general rule we will only process your personal information if this is required to deliver or offer a service, provide a product or carry out a transaction.

We may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy.

In this document any reference to “we” or “us” or “our” is reference to Technology Driven Concepts (Pty) Ltd.

If you use our services, goods and/or products, you agree that we may process your personal information as explained under this Privacy Policy.

We may change this Privacy Policy from time to time if the law or our business practices requires it.

The version of the Privacy Policy displayed on our website at the time of your interaction with us will be applicable.

What is personal information?

Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

Age, Financial history, Personal views, Belief, Gender, Physical address, Birth, Identity number, Physical health, Biometric, Language, Pregnancy, Colour, Location information, Race, Conscience, Marital Status, Religion, Correspondence, Mental Health, Sex, Criminal history, Medical History, Sexual orientation, Culture, Name, Social origin, Disability, National Origin, Symbol, Education, Online identifier, Telephone number, E-mail address, Other particular assignment, Well being, Employment history, Personal opinions, Ethnic origin, Personal preferences.

Is the supply of the personal information voluntary or mandatory?

The supply of certain personal information is mandatory, meaning we have to collect this personal information from you by law. If you do not supply this information, we cannot comply with our legal obligations. In this regard, if you do not supply this personal information we cannot do business with you. We collect personal information as is required by the following legislation:

Basic Conditions of Employment Act, No 75 of 1997
Continuing Education and Training Act 16 of 2006
Compensation for Occupational Injuries and Diseases Act, No. 130 of 1993
Credit Agreement Act, No. 75 of 1980
The Criminal Procedure Act, No. 51 of 1977
Debt Collectors Act, No. 114 of 1998
Employment Equity Act, No. 55 of 1998
Financial Intelligence Centre Act, No. 38 of 2001
Higher Education Act 101 of 1997
Income Tax Act 58 of 1962
Labour Relations Act, No 66 of 1995
National Credit Act, No. 34 of 2005
NQF Act No 67 of 2008
Pension Funds Act, No. 24 of 1956
Skills Development Act 97 of 1998
Unemployment Insurance Act, No. 63 of 2001
Financial Advisory and Intermediary Service Act, No. 37 of 2002
Occupational Health and Safety Act No. 85 of 1993
Prevention of Organised Crime Act No. 121 of 1998

In other instances the supply of personal information is voluntary, which means there is no law imposed on us to collect this personal information. Even though there is no law that imposes the collection of the personal information, we require the personal information to deliver the products and/or services to you. In this regard, if you do not supply the personal information, we cannot do business with you.

When will we process your personal information?

We will only process your personal information for lawful purposes relating to our business if the following applies:

  • if you have consented thereto.

  • if a person legally authorised by you, the law, or a court, has consented thereto.

  • if it is necessary to conclude or perform under a contract we have with you.

  • if the law requires or permits it.

  • if it is required to protect or pursue your, our or a third party’s legitimate interest.

What is special personal information?

Special personal information is personal information about the following:

Biometric information, Philosophical beliefs, Sex life, Criminal behaviour, Political persuasion, Trade union membership, Ethnic origin, Race, Health, Religious beliefs.

When will we process your special personal information?

We may process your special personal information in the following circumstances:

  • if you have consented to the processing.

  • if the information is being used for any Human resource or payroll requirement.

  • if the processing is needed to create, use, or protect a right or obligation in law.

  • if the processing is for statistical or research purposes and all legal conditions are met.

  • if the special personal information was made public by you.

  • if the processing is required by law.

  • if racial information is processed, and the processing is required to identify you; and / or if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

When and from where we obtain personal information about you?

We may collect personal information about you from the following sources:

  • directly from you.

  • from a public record.

  • from an area where you have deliberately made it public.

  • based on your use of our products, services, or service channels.

  • based on how you engage or interact with us such as via our support desk, emails, letters, telephone calls and surveys.

  • from a third party.

  • from another source if you give us consent to do so.

The third parties from whom we may collect your personal information include, but are not limited to:

Partners of our company, your spouse, dependents, employer, attorneys, tracing agents, debt collectors, payment processors, insurers, brokers, law enforcement, regulators, trustees, executors, service providers, courts of law, etc.

Reasons we need to process your personal information

We will process your personal information for the following reasons:

  • to provide you with products, goods, and services

  • to market our products, goods, and services to you

  • to respond to your enquiries and complaints

  • to comply with legislative, regulatory, risk and compliance requirements

  • to conduct market and behavioural research

  • to develop, test and improve products and services

  • for historical, statistical and research purposes

  • to process payment instruments

  • to enable us to deliver goods, documents, or notices to you

  • for security, identity verification and accuracy checks

  • to communicate with you and carry out your instructions

  • for customer satisfaction surveys, promotions, loyalty rewards

  • for insurance and assurance purposes

  • to assess risks and any other related purposes

How we use your personal information for marketing

We will use your personal information to market our products and services to you via post, telephone, or electronic channels such as SMS, email, and fax.

If you are not our customer, or where the law requires, we will only market to you with your consent. You may request us to stop at any time.

When, how and with whom we share your personal information

In general, we will only share your personal information if:

  • you have consented

  • it is necessary to conclude or perform under a contract

  • the law requires it

  • it’s necessary to protect or pursue legitimate interest

Under what circumstances will we transfer your information to other countries?

We will only transfer your personal information to third parties in another country where:

  • it will be adequately protected under law or agreement

  • the transfer is necessary to perform a contract

  • you have consented

  • or it is in your interest

How we secure your personal information

We apply appropriate and reasonable technical, physical, and organisational steps to safeguard your data, including:

  • monitoring access and usage

  • storing records securely

  • access controls to systems and buildings

  • secure deletion of records

How long do we keep your personal information?

We will keep your information for as long as:

  • required by law

  • required by contract

  • you have consented

  • required for research, reporting, or business purposes

Our cookie policy

A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser. It helps personalise and improve your experience, identify your device, prevent fraud, and provide analytics.

By using our websites or applications you agree to cookies being used for these purposes.

Your duties and rights about the personal information we have about you

You must provide proof of identity when enforcing your rights.

You have the right to:

  • request access to your personal information

  • request corrections or deletion of inaccurate, outdated, or unlawful information

  • object to processing on reasonable grounds

  • withdraw consent (with limitations under law)

  • file a complaint with us or the Information Regulator

Contact details for the Information Regulator:
Email: POPIAcomplaints@inforegulator.org.za
Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001